Frequently Asked Questions
Everything you need to know about OMHU EU home essentials.
What materials are used in OMHU EU products?
We prioritize sustainability and quality, using premium materials such as organic cotton, FSC-certified wood, and recycled textiles to ensure longevity and comfort in your home.
How long does shipping take within the EU?
Standard shipping typically takes 3 to 5 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping outside of Europe?
Currently, OMHU EU focuses on serving the European market to minimize our carbon footprint, but we are looking into global shipping options for the near future.
How should I care for my OMHU textiles?
To maintain the integrity of the fibers, we recommend washing our textiles at 30-40 degrees Celsius using eco-friendly detergents and air-drying whenever possible.
Are your payment methods secure?
Yes, we use industry-standard SSL encryption and partner with trusted payment providers including Klarna, PayPal, and major credit cards to ensure your data is always protected.